Salon Nathaniel Policies

Salon Nathaniel makes every effort to ensure that its guests are highly satisfied with each experience with our salon.  To help us provide the highest quality service to all guests, we have instituted the following policies.

Salon Policies

Salon Policies

At Salon Nathaniel, we are committed to delivering an exceptional experience for every guest. To ensure we provide the highest level of service, we kindly ask that you review our salon policies:

Appointments & Cancellations
We understand that plans can change. However, when reservations are canceled without at least 24 hours' notice, we miss the opportunity to offer that time to another guest. To prevent this, all reservations are confirmed 48 hours in advance via text, phone, or email. Please see our cancellation policies below:

• No Shows: Guests who do not show for a scheduled reservation will be charged 50% of the service planned for that reservation. Salon Nathaniel reserves the right to charge the authorized credit card on file.

• Cancellations: Guests who cancel more than 48 hours in advance will not incur any fees. However, cancellations made within 24 hours of the scheduled reservation will be charged 50% of the service.

• Change of Service: Guests who wish to change their service with less than 24 hours' notice will be charged 50% of the originally scheduled service. For example, reducing a color and cut appointment to just a haircut would fall under this policy.

• New & Existing Guests: All new and existing guests booking a service will be asked to provide a credit card to secure future reservations.

Late Arrivals
We strive to respect the time of all our guests. If you arrive more than 15 minutes late for your appointment, we may need to adjust or reschedule your service. In this case, a partial or full charge may apply.

Service Satisfaction
Your satisfaction is our top priority. If you're unsatisfied with your service, please let us know within 7 days of your appointment, and we will make the necessary adjustments to ensure you love your look.

Product Return Policy
Products that have been opened are not eligible for a refund. However, they may be exchanged within 30 days, provided the bottle is at least 80% full. Due to product expiration dates, we are unable to resell or reuse products after this period.

Children & Guests
To maintain a relaxing environment for all clients, we kindly request that children under the age of 12 not be brought to the salon unless they are receiving a service. Guests are also not permitted on the salon floor for their safety.

Customer Satisfaction

At Salon Nathaniel and Salon Nathaniel Signature we pride ourselves on our customer service and the exceptional quality of our work.  We will do our very best to ensure all guests are satisfied with all services provided.  Due to unforeseen variables, we understand that sometimes things do not go as expected and/or desired results can be miscommunicated.  No matter what, our guest's satisfaction is our number one priority.  We ask that any guest that needs an adjustment to their hair reach out to the salon within 48 hours of their original service.  Please, be aware that shampooing hair within 48 hours will affect what adjustments can be made.  Depending on the nature and cause for the adjustment needed the Salon Manager will determine the proper course of action.  While adjustments can be made, NO REFUNDS will be issued.  By agreeing to the service, the guest agrees to pay the full amount of the service total upon completion of the services that same day.